Payment Terms

All rates quoted are net in Ringgit Malaysia (RM)

Check-in time: 2pm.; check-out time 12pm.

Guaranteed Reservations (by Credit Card / Bank Transfer / Cash Deposit):- Once a reservation has been
confirmed, any cancellations must be communicated to us via email or fax. The following penalties shall be imposed
for a cancellation:-
(a) 100% of the reservation payment will be forfeited if JPOD is notified within 7 days or less, or in the case of a No
Show;
(b) 50% of reservation payment will be forfeited if JPOD is notified between 8 to 14 days;
(c) No penalty will be imposed if JPOD is notified 15 days or more.
(d) For reservations made via a third party website, cancellations must be made directly with the said third party.
JPOD is not authorised to cancel or issue refunds for any third-party reservations:
Note: When processing a refund, a fee of 2% may be charged to the guest by the Payment Gateway and the
exact amount may vary based on the payment service provider.

JPOD is not authorised to cancel or issue refunds for any third-party reservations

Non-Guaranteed Reservations:- Reservations made without any payment are not guaranteed by JPOD.

Pursuant to the Tourism Tax Act 2017, non-Malaysians will be charged a flat rate of MYR10.00 per night. Malaysian nationals and permanent residents holding MyPR cards are exempted from this tax. The tax will be collected upon check-in by the Resort on behalf of the Government and is not included in the total room cost.
*Guests arriving on or before 31 December 2022 are exempted from the tax.

JPOD reserves the right to impose changes on these payment terms at its sole discretion.