Guaranteed Reservations (by Credit Card / Bank Transfer / Cash Deposit):- Once a reservation has been
confirmed, any cancellations must be communicated to us via email or fax. The following penalties shall be imposed
for a cancellation:-
(a) 100% of the reservation payment will be forfeited if JPOD is notified within 7 days or less, or in the case of a No
(b) 50% of reservation payment will be forfeited if JPOD is notified between 8 to 14 days;
(c) No penalty will be imposed if JPOD is notified 15 days or more.
(d) For reservations made via a third party website, cancellations must be made directly with the said third party.
JPOD is not authorised to cancel or issue refunds for any third-party reservations:
Note: When processing a refund, a fee of 2% may be charged to the guest by the Payment Gateway and the
exact amount may vary based on the payment service provider.