Frequent Ask
Questions

Q: How do I make a room reservation?
You may log on to our website www.jpod.my to book or walk in (subject to room availability)​

Q: Besides your hotel website, are there any other websites where I can book a room at JPOD Capsule?
You may also make bookings through an Online Travel Agent (OTA). Some of the more popular OTAs are Agoda, Expedia, and Booking.com

Q: Did I need to complete the payment to secure my booking?
Yes, you are required to settle the payment in full to confirm your booking.​

Q: Is there a minimum age requirement to reserve a hotel room?
Although individual hotel policies may vary, most hotels have a minimum age requirement of 21 years old. Please call the resort directly prior to your arrival to make any necessary arrangements.​

Q: Do I have to present anything during check-in?
1. Valid Identification / a passport must be presented upon registration / check-in

2. The resort reserves the right to decline check-ins should any guest fail to comply

Q: Can I request a smoking or non-smoking room?
All our rooms are non-smoking.

Q: Is there a specific check-in time?
Our hotel offers flexible check-in times, which are based on your selected/prefered time.

Q: Can I use a credit card?
We accept credit cards.